1. Introduction
Treiva (“we”, “us”, “our”) provides AI-powered sales assistant services for businesses, helping them handle, qualify, and nurture leads across channels like websites, WhatsApp, Messenger, SMS, and email. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information, and your rights under UK and EU data protection laws.
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2. Who We Are
Treiva Ltd (Company Number: 16119439) is a private limited company registered in England and Wales, with our registered office at:
Co Chandler And Partners, Britannia Court, 5 Moor Street, Worcester, Worcestershire, England, WR1 3DB
For any privacy-related queries, you can contact us at team@treiva.com.
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3. What Data We Collect
We may collect and process the following types of data:
● Lead Information: Name, phone number, email address, property preferences, buying/selling status, and other details submitted via our chat widget, web forms, or third-party lead sources.
● Communication Data: Messages exchanged via WhatsApp, Messenger, SMS, or email when interacting with our AI agent or human team.
● Usage Data: IP address, browser type, device information, and interaction logs when you visit our website or use our services.
● Cookies & Tracking Data: Details about your interactions on our site, tracked via cookies, Google Analytics, and Mixpanel.
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4. How We Use Your Data
We process your personal data to:
● Operate our AI sales assistant and deliver requested services
● Qualify, score, and manage leads on behalf of our clients (estate agents or other businesses)
● Book viewings, valuations, or appointments
● Respond to your enquiries via chat, WhatsApp, or other channels
● Improve and develop our AI systems and services
● Maintain security and prevent fraud
● Comply with legal obligations
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5. Legal Basis for Processing
Under UK and EU GDPR, our lawful bases for processing your data include:
● Consent: Where you provide information voluntarily (e.g., by submitting a lead form or chatting with our agent)
● Legitimate Interests: To help our clients follow up on your enquiry, qualify leads, and improve our AI agent
● Contractual Necessity: Where we process data to provide services agreed with our clients
● Legal Obligation: Where we must comply with the law or assist regulators
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6. Who We Share Data With
● Our clients, who are the primary data controllers (e.g., estate agents or businesses you engage with via our AI)
● Service providers who help us operate our platform (including AWS, OpenAI, CRM integrations, analytics providers like Google Analytics and Mixpanel)
● Regulatory authorities if required by law
● We do not sell your personal data.
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7. Data Storage & Security
We take appropriate technical and organisational measures to protect your data:
● Data is stored securely on AWS servers
● Communications may be processed through OpenAI models to power our AI agent
● We encrypt data at rest and in transit
● Access is restricted to authorised personnel only
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8. International Transfers
Your data may be transferred outside the UK and European Economic Area (EEA), for example where our cloud providers or AI systems are hosted globally. Where this occurs, we ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent).
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9. Cookies & Tracking
We use cookies and similar tracking technologies to analyse site traffic, monitor usage, and improve our services. This includes Google Analytics and Mixpanel.
You can manage your cookie preferences through your browser settings and our cookie consent banner.
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10. Your Rights
Under data protection law, you have the right to:
● Access the personal data we hold about you
● Request correction or updates to your data
● Request deletion (‘right to be forgotten’)
● Object to certain processing
● Request data portability
If you wish to exercise any of these rights, please contact us at team@treiva.com.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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12. Contact Us
If you have any questions or concerns about how we handle your data, please contact our Data Protection Lead at:
📧 team@treiva.com
📍 Treiva Ltd, Co Chandler And Partners, Britannia Court, 5 Moor Street, Worcester, Worcestershire, England, WR1 3DB
